Account Manager

• Description:

  • Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

    Role Purpose:

    This role will play a pivotal role in the launch and maintenance of the Omnichannel Agenda and pipeline. Main responsibilities will cover: Establishing Partner relationships and securing acquisitions Identifying and Onboarding the tenants and 3rd Party Brands to provide consumers with an authoritative, market leading assortment Monthly service reviews for SLA and service KPIs Handhold brands until they are self sufficient Maintain the relationship and provide growth opportunities and drive footfall and conversion

    Role Details – Key Responsibilities and Accountabilities:

    Achieve growth and hit  targets by successfully managing the accounts Design and implement a strategic business plan that expands brand’s customer base. Build and promote strong, long-lasting tenant relationships by partnering with them and understanding their needs Present sales, revenue and expenses reports and realistic forecasts to the management team Identify emerging markets and market shifts while being fully aware of new products and competition status Design and implement a clear strategy to build a compelling portfolio of market leading and emerging Brands for a multi category offering Become a thought leader in defining success criteria and understand business needs of all tenants in an ever-changing business environment Partner with all departments including content management, B2B, leasing, marketing and product management teams to align programs and initiatives to drive growth in existing tenant portfolio Onboard Partners by uploading their product catalogue and existing data assets within our seller portal backend whilst educating the brand to be self-sufficient within a year Help draft and maintain the training manual and guidelines needed to be provided to tenants and carry out the training regularly to ensure self-service nature of tenants Understand individual brand’s strategy and objectives for growth; provide and deliver a tailor-made plan to ensure retention and optimized conversion rates as well as drive footfall to the mall Identify new opportunities for consumer features and conversion rate optimization to ensure overall growth of the platform Communicate, present and influence credibly and effectively at all levels of the organization Develop systematic outreach campaigns to drive specific business needs Identify key business opportunities for the territory allocated to you and manage toward a growth plan Implement account management best practices and SOPs into the business development framework Conduct deep dive analysis on issues affecting tenant business performance and provide the Voice of the Seller as an input into product development and process improvement Ensure each allocated brand in your portfolio is hitting their SLA’s to ensure the best consumer experience by carrying out monthly or periodic service reviews and provide status report back to management Cater for the business needs proactively on all fronts or as and when set by line management Lead a team for peak productivity and performance

Account Manager   | Majid Al Futtaim, Dubai, UAE