CBS Talent – Assurance Experience Management Lead – Assistant Director, Location: GCC, nearshore or offshore (excluding Dubai)

In a business where are our people are our products inspiring excellence in how we engage with our clients is something that we are passionate about. You will act as the country lead for the talent pools strategic experience allocation and capacity management.

The opportunity

This role is a resource management and workforce-planning specialist who activates the day-to-day operations of the Experience Management (XM) function. Your role is to ensure we maximize business performance and deliver on our talent promise through proactive management of our talent pool. The focus of this role will be within our Audit sub service line.

You will obtain these by:

• Allocating the right people, to the right role, at the right time
• Supporting project demand prioritization and supply augmentation
• Identifying and providing insight in regard to workforce planning and skills, capability and trends

You will be using your specialist knowledge and relationships to ensure we maximize productivity and develop our talent through their on the job experiences.

Your key responsibilities

• Stakeholder Management – Responsible for managing key relationships within the talent pool
• Manage utilization of employees to achieve utilization targets
• Pipeline & Demand management – Ensuring direct connectivity between pursuits teams and the experience manager
• Talent pool management & experience optimization – Actively managing bench, available capacity by understanding capability and proactively identifying opportunities for all available resources
• Experience optimization – Highlighting capability outside the home talent pool via cross-functional, cross-border or cross-region allocation to maximize productivity
• Experience management – Promoting identification and delivery of career experiences as part of every engagement
• Leakage management and data quality – Ensuring ubiquitous and effective use of key enablers and data quality that supports rapid decisions
• EYU & Development – Building individual capability and personal brand through a detailed development plan that deliver the learning, coaching and experiences needed to grow
• Continuous improvement – Supporting roll out of initiatives on behalf of the resourcing leader and identifying opportunities to improve team performance

Skills and attributes for success

• Strong communication (both written and oral) and interpersonal skills
• Demonstrates a positive and enthusiastic attitude
• Strong personal integrity and adherence to strict confidentiality
• Able to build relationships at all levels

To qualify you must have

• Experience with workforce planning and/or business operations within professional services environments
• Refined relationship and stakeholder management skills
• Strong knowledge of business systems and refined data analysis skills
• Experience working closely with colleagues in a high-performing team

Ideally, you will also have

• A degree
• People management and development experience

What we look for

We are looking for people who can combine, great listening skills, collaboration, influencing and commercial acumen. Being able thrive in an ever changing, diverse, multi-cultural environment where we expect exceptional quality and show passion for your work will set you up for success.