Project Manager, Customer Experience

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NEOM was picked as the task's true name with the backing of the Establishing Board; it is a genuine portrayal of NEOM's objective and the truth that will be accomplished - Allah willing - to assist with making a brilliant future for people in the future.

Project Manager, Customer Experience Job  in NEOM City, Saudi Arabia

NEOM  – NEOM City, Saudi Arabia

  • Job Location:-NEOM City, Saudi Arabia
  • Company:- NEOM 
  • Education: –Bachelor’s or master’s degree in a relevant field.
  • Gender:- Male / Female      Saudi national a plus
  • Number of Vacant Positions:- Not Mentioned
  • Salary:- Negotiable
  • Job Type:- Full-Time
  • Job ID:- 10274
  • Job Categories:-

About NEOM 

This is the means by which NEOM was made and how its maker, His Imperial Height, Crown Ruler Mohammed container Salman, imagined it when he laid out its establishments to be the future, a power of progression and change, even before it was even sent off. Along these lines, it was imagined that “what’s to come” would be laced with NEOM’s crucial personality, name, values, and vision. Therefore, NEOM is… For the future and for what’s to come.

His Imperial Height Ruler Mohammed receptacle Salman, the Crown Sovereign and Executive of the NEOM Directorate examined and considered by individuals from the undertaking’s Establishing Board as well as experts and experts nearby an OK name for such a venture with an overall viewpoint. The quest for a name to impart the personality and imagery of this fantastic project was one of the planned things when the Board held its underlying gatherings to examine associated issues; HRH saw that the term communicates the social and civilizational character of the venture’s comprehensiveness. There were various discussions with respect to the name’s significance and the way that it should catch the venture’s overall personality, the human angle, and phenomenal aspiration.

Preceding arranging and testing the arrangements of names proposed by the counseling group, the genuine name assignment venture began with the meaning of standards, characteristics, and conditions, all of which bear an unmistakable and strong vision for choice. As per the measures and guidelines, the rundown of 2,000 names was additionally sliced to 150 names, then, at that point, to five names. In any case, not a single one of them was picked or acknowledged.

Consequently, NEOM was picked as the task’s true name with the backing of the Establishing Board; it is a genuine portrayal of NEOM’s objective and the truth that will be accomplished – Allah willing – to assist with making a brilliant future for people in the future. From there on out, the NEOM lights have crested through the sky, declaring a splendid sunrise, a confident future, and a prosperous living in a land made by the person to serve all humankind.

neom2 Project Manager, Customer Experience


Job Title -Project Manager, Customer Experience Jobs in NEOM City, Saudi Arabia

Responsibilities :

    • Collaborate with stakeholders from various business units to gather project requirements, define project scope, and establish clear objectives and deliverables.
    • Develop and maintain comprehensive project plans, including timelines, milestones, and resource allocation.
    • Proactively identify project risks and issues, and implement mitigation strategies to ensure successful project outcomes.
    • Communicate project progress, status, and challenges to key stakeholders and senior management in a clear and concise manner.
    • Project Management:
  • Cross-Functional Collaboration:
  • Work closely with the Strategy lead, Design Lead and product owners to align CX projects with the overall customer experience strategy.
  • Foster collaboration among cross-functional teams, including energy experts, designers, data analysts, developers, and customer care representatives, to drive project success.
  • Act as the bridge between the CX team and other departments, facilitating seamless communication and coordination.
  • Management
  • Provide leadership and direction to the development team, fostering a collaborative and innovative environment.
  • Ensure effective communication and coordination between cross-functional teams and stakeholders.
  • Act as a mentor to junior team members, providing guidance and support in their professional development.
  • CX Strategy and Innovation:
  • Stay abreast of industry trends and best practices in customer experience, design methodologies, and sustainable living initiatives.
  • Contribute to trend research and analysis, providing insights to inform CX strategy and future project planning.
  • Champion innovation and continuous improvement, exploring new ways to enhance customer satisfaction and engagement.
  • Lead and oversee a diverse portfolio of customer experience projects, ensuring adherence to timelines, budgets, and quality standards.

Educational requirements:

  • Bachelor’s or master’s degree in a relevant field.

Experience requirements:

  • 5+ years of experience 
  • Proven experience as a Project Manager, successfully delivering customer experience projects or related initiatives.
  • Solid understanding of CX principles, user experience (UX), user interface (UI), and design methodologies.

Desired Skills:

  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Strong organizational and analytical skills, with a keen eye for detail.
  • Passionate about sustainability and contributing to a greener future.


  • Pragmatic goal-orientated attitude
  • Familiarity with agile project management methodologies and tools.



Will be negotiated



Will be negotiated


How to Apply for NEOM?

If interested in this position, kindly click on the apply button and apply directly on the NEOM Company Website


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