Full-Time

Abu Dhabi, AE
Posted 2 years ago

Negotiable / Month
Salary: Negotiable

ADIB Priority Banking

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Job Vacancy-Card Operations Lead – Abu Dhabi, AE

Card Operations Lead – Abu Dhabi, AE

Experience: –Minimum 4 years

Job Location: –P.O.Box 313, Abu Dhabi, Al Najda Building, 12th Floor, Abu Dhabi, AE
Company: –ADIB Priority Banking
Education: –Bachelor’s degree with Good knowledge of the Bank’s Credit Card Issuance Policy & Procedures.

Nationality: – Any Nationality
Gender: – Any
Number of Vacant Positions: – 1 vacancy

Salary: – negotiable
Job Type: – Permanent
Job Identification: -753

About ADIB Priority Banking

At ADIB we accept that recognized clients merit recognized assistance. ADIB Need Banking is a better approach to banking planned solely to remunerate you. With unrivaled help, selective honors, and modern environmental elements, ADIB Need Banking offers enough sort of banking.
ADIB Gold
ADIB Gold Banking is our elite financial recommendation, where we offer master monetary guidance alongside a large group of way-of-life benefits.
ADIB Gold Records
Whether you’re hoping to deal with your everyday financial requirements or to make an oddball venture, ADIB Gold offers a large number of records so we can assist you with making the most out of your cash.
Reserve funds and Ventures
We offer a scope of saving and venture records to help your business development
Business Bank account
The ADIB Business Bank account allows you securely to get to your investment funds as needs be, alongside anticipated quarterly benefits.
Business Money
ADIB Business offers you and your business a variety of Sharia-consistent items and administrations to suit you and your business needs. Our exceptionally experienced and devoted group offers you an expansive assortment of tweaked items and administrations to assist you with accomplishing the maximum capacity of your business.
Relationship Based Money
ADIB Business offers you and your business a variety of Sharia-consistent items and administrations to suit you and your business needs. Our exceptionally experienced and devoted group offers you a wide assortment of modified, items and administrations to assist you with accomplishing the maximum capacity of your business.

Adib Card Operations Lead

Card Operations Lead – Abu Dhabi, AE

Job Description

Role Purpose:

Support the key financial indicator for the card center operations.
Adherence to the job duties and interaction with the different activities to enhance overall performance.

Manage the overall card operations activities and overseas, distribute the activities within the team.
Support the management, ensuring activities run smoothly and efficiently.
Act within a framework that improves the bank’s reputation and customer satisfaction.

Key Accountabilities of the role

Various exception sheets refresh and sharing with the team to check exceptions and find out the abnormal activities and take investigation and remedial actions on time.
Leading and Monitoring both onshore and offshore CMU teams.

Conducting daily calls with the offshore and onshore teams to discuss various operational activities /issues and guiding them to right path.
Attending weekly / monthly service calls with offshore management.
Attesting PKT on a monthly basis.

Coordinating with different automation teams and sharing the operational requirements for new automation projects.
BRD review/Sprint Review/ SIT/ UAT/for new automation projects.
Access requests for new staff / Access removal for resigned/terminated staff.

Giving training to the entire team for new processes and sharing required training materials.
Customer complaints handling related to maintenance activities.
Verifying Companion Ticket sheet prepared by the team.

Monitoring colleagues’ activities and giving proper guidance to make sure the smooth process of daily activities.
Monitoring, Maintenance Queues as per SLA/TAT.
SOP / Addendum / SLA preparation / Review.

Review & Modify RCSA.
Communicate with IT in case any system issue arises to resolve..
Work on closing sharia & Audit Observations.

RESULTS REQUIERD:

Make sure that all the CMU activities are performing well as per the P&P without any human/system error.
Reducing customer complaints.

Fixing customer complaints related to Etisalat enrollment, Points by checking with the partner (Etisalat) within TAT
Fixing customer complaints related to Etihad enrollment, Miles by checking with a partner (Etihad) within TAT
Ensuring that training are given to the team for all the new process

Ensuring that addendums are prepared and approved by all the stakeholders and management for the new process
Make sure that all the requirements are given to our automation team on time and that the shared requirements are implemented in the new projects once they go live.
Act within a framework that improves the bank’s reputation and customer satisfaction.

Compliance of policies & procedures – Comply and perform Key operational controls as required in ADIB’s policies & procedures in day-to-day operations.
Ensure that all daily Activities / Operations are carried out with maximum efficiency, and security control & safeguard the financial interests of our Card Business

Card Operations Lead – Abu Dhabi, AE

Desired Candidate Profile

Employment Type

Full Time

Specialist Skills / Technical Knowledge Required for this role:

1. Knowledge of UAE banking practices, regulations & risks

2. Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities

3. Good knowledge of customer service standards.

4. Good knowledge of the Bank’s Credit Card Issuance Policy & Procedures.

6. Good Communication Skills.

7. Management Information Skills.

8. Computer skills.

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About The Author

Mohamed Firnas

“🌟 Meet Mohamed Firnas: With over two decades of experience in HR, Mohamed is a trusted advisor known for his strategic insight and compassionate leadership style. He’s committed to creating workplaces where every voice is heard and valued. 💼 Passionate about nurturing talent and driving positive change. Join him on the journey towards building better organizations! #HRProfessional #GulfRegion #Leadership”

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