Full-Time

Dubai, United Arab Emirates
Posted 2 years ago

Negotiable / Month
Salary: Negotiable

CHALHOUB GROUP

The Chalhoub Group is the main accomplice for extravagance across the Center East beginning around 1955.

CRM Manager – Job Vacancy – Dubai, United Arab Emirates

CHALHOUB GROUP – Dubai, United Arab Emirates

Job Location:- Dubai, United Arab Emirates

Company:- CHALHOUB GROUP
Education:- Relevant Degree Qualifications
Nationality:- Any Nationality

Gender:- Male / Female
Number of Vacant Positions:- Not Mentioned
Salary:- Negotiable

Job Type:- Permanent
Experience:- As mentioned in the Description

About CHALHOUB GROUP

The Chalhoub Group is the main accomplice for extravagance across the Center East beginning around 1955. As a specialist in retail, dispersion and showcasing administrations situated in Dubai, the Gathering has turned into a key part in the excellence, design and gift areas locally.

Mixing its Center East skill and personal information on extravagance, the Chalhoub Group is building brands in the locale by offering administration greatness to every one of its accomplices and a novel encounter to its clients. The Gathering is moving quick from a conventional wholesaler and retailer for extravagance in the Center East to a mixture retailer bringing extravagance encounters to the fingertips of clients all over the place.

About CHALHOUB GROUP

Job – CRM Manager

Job Responsibilities:

Formulate strategic campaigns with clear KPI’s, measure the performance , and work on improving and evolving our overall retention strategy for the brand.

Manage the planning, organization, and implementation of all CRM and loyalty campaigns for the brand.
Set clear KPI’s and parameters for all activations and track, as well as monitor and optimize results.
Deep dive into the different data streams to make informed strategic decisions to improve consumer retention and LTV.

Work in strong collaboration with the group CRM and loyalty team to build a strong monthly plan to optimize retention and drive revenue.
Work in close collaboration with the Creative Team to optimize communications and messaging to our customers. Build and create all email, SMS, and push notification content.
Prepare monthly reports reflecting on the performance of the key campaigns against our KPI’s, and clearly map out the next steps and learnings for the month ahead.

Job Qualifications:

You have a deep understanding of CRM, loyalty, and data.
You have 5+ years of experience in CRM with a deep focus on retention and lifecycle familiarity.
You are a proven marketer who understands and has worked in a startup environment.
You have a track record of increasing retention rate and LTV.

You are highly analytical, a structured thinker who is able to define clear, salient ideas from complex information and very clearly communicate them to a diverse set of stakeholders in a way they will understand.
You are highly organized, proactive, and results-oriented with an exceptional ability to multitask, who will take initiative and execute.
Experience with Salesforce Marketing Cloud & Salesforce Commerce Cloud is a big plus.

Experience within omnichannel, luxury, or multi-brand retailers is a plus.

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To apply for this job please visit careers.chalhoubgroup.com.

About The Author

Mohamed Firnas

“🌟 Meet Mohamed Firnas: With over two decades of experience in HR, Mohamed is a trusted advisor known for his strategic insight and compassionate leadership style. He’s committed to creating workplaces where every voice is heard and valued. 💼 Passionate about nurturing talent and driving positive change. Join him on the journey towards building better organizations! #HRProfessional #GulfRegion #Leadership”

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