E-CRM Executive

Full-Time
WhatsApp Group
  • Full-Time
  • Dubai, AE
  • AED 1000 - 15000 AED / Month
  • Salary: AED 1000 - 15000

Al-Futtaim 

What Our identity is As a differentiated association, we bring the quality and notoriety of in excess of 200 organizations in your life. Al-Futtaim's 33,000 devoted representatives are focused on assisting you with settling on the ideal decision - regardless of your area or need - in areas as shifted as car, retail, land, and money.

E-CRM Executive | Digital Retail Jobs in Dubai, AE

Al-Futtaim – Dubai, AE

  • Job Location:- Dubai, AE
  • Company:- Al-Futtaim
  • Education: Bachelor’s Degree in Marketing (Masters’s Preferred)
  • Nationality:-Any  Nationals
  • Gender:- Male / Female
  • Number of Vacant Positions:- Not Mentioned
  • Salary:- Negotiable
  • Job Type:- Full-Time
  • Job Categories:-  Technical

About Al-Futtaim

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world, including IKEA, ACE, and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka, and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of the Watsons, and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

What Our identity is

As a differentiated association, we bring the quality and notoriety of in excess of 200 organizations in your life. Al-Futtaim’s 33,000 devoted representatives are focused on assisting you with settling on the ideal decision – regardless of your area or need – in areas as shifted as car, retail, land, and money.

Al-Futtaim is a privately-owned company, and all representatives are regarded as individuals. This center conviction empowers a steady and drawing-in workplace that qualities and prizes honesty, difficult work, and joint effort.

HOW FAR WE Return
Laid out during the 1930s as an exchanging business, Al-Futtaim is one of the most moderate local privately-run company houses settled in Dubai, Joined Bedouin Emirates

Vocations AT AL-FUTTAIM
At Al-Futtaim, we perceive that putting resources into our kin is the main venture, we will at any point make, and the most effective way to guarantee we accomplish our business objectives together.

Rousing THE WORLD
Our story started in Dubai, yet today Al-Futtaim is assisting individuals on all sides of the globe with understanding their yearnings. We assist with satisfying lives across the Center East, Southeast Asia, and key business sectors in Africa and South Asia.

Careers at Al- Futtaim

At Al-Futtaim, we perceive that putting resources into our kin is the main venture, we will at any point make, and the most effective way to guarantee we accomplish our business objectives together.

We have made some amazing progress and to fill in the present cutthroat and consistently changing worldwide economy, we have set our sights and norms high – and look to surpass them. Our solidarity is in our variety; in the 100+ identities that make up our labor force, in the immense arrangement of worldwide brands that we address, and in the numerous nations where we currently work in.

The main way we can develop further and more durable worldwide associations or through our most grounded resource – our kin. We offer representatives of various professions potentially open doors, in a culture that rewards quality execution and supports them in their excursion to progress, all while working for widely popular brands.

Each representative is upheld to develop to their maximum capacity through better learning and improvement chances to guarantee that their vocations at Al-Futtaim are charming and durable. We likewise expect to draw in and hold the best ability to make Al-Futtaim an invigorating work environment, where individuals need to come and work, and where individuals stay and try to develop with our organizations.

Al-Futtaim has a brilliant and invigorating future, lifting our kin to a higher level is an extensive venture and energizing open doors lie ahead

Alfutaim E-CRM Executive

Job Title – E-CRM Executive | Digital Retail Jobs in Dubai, AE

Responsibilities:

Overview of the role:

The CRM Executive role is to ensure that campaigns for various brands are executed in an accurate and timely manner while maintaining proper hygiene with vendors and brands. The role would need a lot of interdepartmental coordination and people-oriented skills whilst keeping all stakeholders updated on developments on all CRM elements of the business

What you will do:-

Description of Accountability:

  • Campaign Execution & Reporting
  • Managing email customer communications and implementation processes as well as measurement.
  • Managing SMS customer communications and implementation processes as well as measurement.
  • Reporting of campaign results for all SMS/Email channels and advice on areas to improve and/or optimize.
  • Regular reporting of all campaign results channel-wise (Email and SMS)
  • Stakeholder Management
  • Managing CRM vendor relationships on behalf of the brands for campaign requests, payments, campaign delivery tracking, and campaign post performance reports and review with brand & vendor.
  • Work closely with the brand on all relevant channels in line with the main campaign messaging and are optimized to drive campaign key performance indicators (customer sign-ups, repeat visits, click-through, and revenue).
  • Track Performance & work on improvement plans
  • Continuously monitor the key KPIs for emails and SMS and assist brands to improve them. (Open rate, click rate, subscription rate)
    Continually A/B test subject lines, content, and design to drive key performance indicators for email channel
  • Monitor and continuously improve CRM campaign deliverability rates
    Campaign Conversion Rate
  • Other campaign operations
  • Merge Accounts as per brand request
  •  Change Customer mobile number as per brand request

Educational requirements:

  • Bachelor’s Degree in Marketing (Masters’s Preferred)

Experience requirements:

  • A Minimum of at least 5-7 years experience in CRM

Desired Skills:

  • Job-Specific Skills:
  • Thinking and Analytical Skills.
  • Good communication skills
  • Excellent relationship skills
  • Good project management skills.
  • Time management, fixing priorities, organizing skills, attentiveness, and accuracy in performance.
  • Effective presentation of information and strong spoken language skills for responding to questions from managers, clients, and the general public.

 

Qualifications:

  • Proven ability to achieve goals.
  • Business Acumen
  • Leadership Skills and Strategic Thinking
  • Accountability
  • Good working knowledge of Microsoft applications
  • Sound knowledge of marketing principles.
  • Up-to-date knowledge of new technologies and ability to apply them to marketing principles and
  • Experience with tools like SalesForce, Emarsys, Braze or Responsys
  • Ability to work individually and ability to handle self-driven projects efficiently.
  • Conversant with report writing, business procedures, and correspondence.
  • Statistical knowledge for analyzing systems and data

Incentives:

  • Will be Negotiable

How to Apply for Al-Futtaim Careers?

If interested in this position, kindly click on the apply button and apply directly on the Al-Futtaim Web site

 

 

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