ADIB Priority Banking
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Job Vacancy-Customer Council-Manager – Abu Dhabi, AE
Customer Council Manager – Abu Dhabi, AE
- Experience: –5 to 7 years
- Job Location: – Abu Dhabi, AE
- Company: –ADIB Priority Banking
- Education: –Bachelor’s degree with Familiarity with bank systems, products, and services, especially in branches
- Nationality: – Any Nationality
- Gender: – Any
- Number of Vacant Positions: -1 vacancy
- Salary: – negotiable
- Job Type: – Permanent
- Job Identification: -733
Customer Council Manager – Abu Dhabi, AE
Job Description
ROLE PURPOSE:
Executing the bank and customer excellence group strategy of being the best bank in service in UAE by creating and managing customer council.
RESPONSIBILITIES:
1. Manage Customer Councils
- Define customer groups
- Create a pool of customers from each group
- Establish relationships with these groups
- Arrange council meetings (logistics with stakeholders)
- Collate feedback reports and action plans
2. Enhance Customer Segmentation
- Work closely with marketing and CMT teams to refine and enhance Customer segments
Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:
- Bachelor’s degree required
- People’s person
- Excellent understanding of cultures in the UAE
- Must be fluent in English
- Customer-centric mentality
- Familiarity with bank systems, products, services, especially in branches
- Ability to multi-task / address many issues simultaneously
- Team player
- Must be willing to travel all areas in UAE.
- Excellent in MS office (Excel, PowerPoint, word)
Customer Council Manager – Abu Dhabi, AE
Desired Candidate Profile
Employment Type
- Full Time
Previous experience:
This position is for UAE Nationals only.
- 5 to 7 years of experience
- In-depth understanding of ADIB culture, systems, products, and services
- Customer Relationship Management
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