IT Support Engineer

Job Title – IT Support Engineer

About Aroma International Building contracting L.L.C

Aroma International Building Contracting L.L.C. is a leading construction company in the United Arab Emirates, dedicated to delivering high-quality building solutions with a strong commitment to excellence, innovation, and client satisfaction. With extensive experience in the construction industry, the company has successfully executed a wide range of residential, commercial, hospitality, and infrastructure projects, earning a reputation for reliability and professionalism.

Our strength lies in combining technical expertise, skilled manpower, and modern construction methodologies to deliver projects that meet the highest standards of quality, safety, and sustainability. From project planning and execution to final handover, every stage is managed with precision, ensuring timely completion while maintaining strict quality control and cost efficiency.

At Aroma International Building Contracting L.L.C., we believe that successful projects are built on strong relationships. We work closely with clients, consultants, subcontractors, and suppliers to understand project requirements and deliver solutions that exceed expectations. Our dedicated team of engineers, project managers, quantity surveyors, and site professionals is committed to maintaining transparency, integrity, and professionalism throughout every project.

Safety is a core value of our organization. We maintain a proactive health, safety, and environmental (HSE) culture, ensuring that all construction activities are carried out in compliance with local regulations and international best practices. Our focus on continuous improvement enables us to adopt innovative technologies and efficient construction techniques that enhance project performance and long-term value.

As we continue to grow, Aroma International Building Contracting L.L.C. remains committed to contributing to the development of the UAE’s built environment by delivering durable, sustainable, and high-quality construction projects. Our mission is to build lasting partnerships through exceptional workmanship, dependable service, and a relentless pursuit of excellence, making us a trusted partner in the region’s dynamic construction industry.

Job Description – IT Support Engineer

Job Summary

The IT Support Engineer provides technical support to office and site staff, troubleshooting hardware, software, and network issues to ensure smooth IT operations across the company.

Key Responsibilities

• Provide first-line IT support to office and site staff.
• Troubleshoot hardware, software, and network issues.
• Set up and maintain computers, printers, and peripheral devices.
• Support user accounts, email, and system access administration.
• Assist in maintaining network connectivity and IT infrastructure.
• Support installation and configuration of business software.
• Maintain IT asset records and inventory.
• Escalate complex IT issues to the IT Manager.
• Support data backup and basic cybersecurity practices.
• Provide IT support for site offices as required.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Experience in IT support/helpdesk roles.

Required Skills

• IT troubleshooting
• Customer service
• Technical problem-solving
• Communication

Technical Skills

• Windows/Office 365 administration
• Networking basics
• Hardware/software troubleshooting

Personal Attributes

• Strong organizational and multitasking skills.
• Excellent attention to detail and accuracy.
• Good communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Professional attitude, discretion, and reliability.
• Ability to work independently and as part of a team.

Key Performance Indicators (KPIs)

• Timely and accurate completion of assigned tasks.
• Accuracy of records and documentation.
• Responsiveness to internal and external requests.
• Compliance with company procedures.
• Positive feedback from colleagues, clients, or visitors.

To Apply forward your Resume / CV to hr@aromacontracting.com