Role Purpose:

• Carry out trading instructions from ADIB Securities clients ethically and efficiently. Increase sales opportunity of the organization through better customer relationship.
• Maintain client relationships with High-Net-worth customers in conformance with established policies, strategies and procedures.

Key Accountabilities of the role:        

These are the main responsibilities of this role

Detailed Responsibilities

Primary Duties and Responsibilities:

• Manage clients’ orders during trading sessions in local and international markets in compliance with regulatory and stock exchange governing rules.
• Actively introduce new clients through calls and meetings.
• Set up meetings with potential clients and listen to their wishes and concerns.
• Adhere to the operational procedures/policies of ADIB and ADIB Securities.
• Keep track on new trading rules and regulations and increase knowledge about the industry.
• Ensure that the framework is always in compliance with the related rules and regulations, including client onboarding documents and the client’s KYC.
• All the time be in compliance with the AML/CTF rules and regulations.
• Keep abreast of regulations of DFM, ADX, and SCA.
• Promote new business through customer contacts. Call existing customers and prospective customers to nurture ongoing relationships.
• Assist in the planning and implementation of strategies and goals.
• Monitor the market, and commission structures, analyze competitions and make recommendations to increase trading income.
• Represent the organization at various forums. Actively promote the organization wherever possible.
• Increase the company’s share of each client’s total trading portfolio as well as efficiently and effectively increase the overall affluent client trading activity.
• Ensure that customer satisfaction and ensure all customer grievances are resolved in a timely manner.
• Ensure that all customer instructions are responded to immediately.

Additional Duties and Responsibilities:

• Identify and manage all significant risks (Financial, Operational, Market, and Reputational Risks). Monitor customer accounts, ensuring settlements of deals as per market control norms.
• Actively follow up on overdue settlement trades and effective action within the rules of the market control.
• Ensure all correspondence with the Market Control, customers others are properly recorded and filed.
• Manage team members and provide them with necessary guidance and counseling to keep them highly motivated.
• Maintain high ethical standards and contribute towards a healthy work environment.

Supervisory Responsibilities:

• Perform all supervisory and management functions in accordance with ADIB and ADIB Securities practices and policies for brokers, including:
• Identify and help to satisfy the training requirements of the employees in close coordination with the Trading Manager.
• Emphasize and promote professional and ethical conduct.

Authority Given:

• Initially, the incumbent will not be given expense power, however, will be given approval powers based on his/her level of management experience and brokerage expertise.