Client Advisor – KORLOFF – Job Vacancy – Dubai, United Arab Emirates

CHALHOUB GROUP – Dubai, United Arab Emirates

• Job Location:- Dubai, United Arab Emirates
• Company:- CHALHOUB GROUP
• Education:- Relevant Degree Qualifications
• Nationality:- Any Nationality
• Gender:- Male / Female
• Number of Vacant Positions:- Not Mentioned
• Salary:- Negotiable
• Job Type:- Permanent
• Experience:- As mentioned in the Description

About CHALHOUB GROUP

The Chalhoub Group is the main accomplice for extravagance across the Center East beginning around 1955. As a specialist in retail, dispersion and showcasing administrations situated in Dubai, the Gathering has turned into a key part in the excellence, design and gift areas locally.

Mixing its Center East skill and personal information on extravagance, the Chalhoub Group is building brands in the locale by offering administration greatness to every one of its accomplices and a novel encounter to its clients. The Gathering is moving quick from a conventional wholesaler and retailer for extravagance in the Center East to a mixture retailer bringing extravagance encounters to the fingertips of clients all over the place.

Job – Client Advisor – KORLOFF

Job Responsibilities:

• Drive the business
• Represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
• Promote the Group’s loyalty program (MUSE) and increase enrollment rate and new customer acquisition
• Build and maintain guest experience standards in order to build strong loyalty.
• Ensure efficient collection of customer data in adherence to marketing team.
• Collect data on customer behavior, top sellers, and slow movers to support business reviews.
• Maintain and understand customer purchasing patterns and behaviors, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities
• Stay up to date with latest fashion trends, social media campaigns, products and competitor, the brand’s different online (website, app and social media) offerings and activities and promote them with customers
• Participate to the brand’s events and support with in-store marketing events and activations.
• Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained.
• Customer Centricity
• Executing and promoting exceptional customer service and relations in stores and customer home visits
• Attend to customer needs, sales, special order and repairs.
• Support in-store customer experience.
• Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers’ expectations.
• Use clienteling techniques, omni-channel approach and tools to connect virtually with customers, build a one-on-one relationship based on trust and human touch and drive loyalty. Such techniques and tools include messaging, (virtual) shopping appointments, etc.
• Operational Excellence
• Prepare and process e-commerce orders’ fulfillment from the store within the set SLAs in terms of time and quality.
• Demonstrate a strong understanding and leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, CRM, OMS, etc.)
• Maintain all operating standards as per the brand’s VM guidelines and SOP’s.
• Provide feedback on store functionality.

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