Job Vacancy – Warranty Administrator JLR – Doha, Qatar

Alfardan Group – Doha, Qatar

• Experience:- 3+ Years
• Job Location:- Doha, Qatar
• Company:- Alfardan Group
• Education:- Relevant Degree Qualifications
• Nationality:- Any Nationality
• Gender:- Male / Female
• Number of Vacant Positions:- Not Mentioned
• Salary:- Negotiable
• Job Type:- Permanent
• Job Category:- Administration / Sales and Marketing

About Alfardan Group

The achievement of the Group is generally based upon the business discernment and solid individual qualities embraced by its organizer, Ibrahim Alfardan, who laid down a good foundation for himself as a regarded pearl broker.

The appearance of globalization and ascend in the exchange of refined pearls drove the Group to wander into new areas to address the hole introduced by the unique development of the Qatar economy. Following the vision of its Chairman, Hussain Alfardan, Alfardan Group has set up a solid presence in the market with its milestone projects.

Warranty Administrator JLR – Job Description

• Verify incoming requests to ensure that they are valid, by thoroughly examining each claim.
• Look through customer profiles to determine their purchases and warranty timelines.
• Examine parts and products to determine if warranty claims are valid, ensuring that any damage or tampering is taken into account.
• Analyse warranty reports on a regular basis, ensuring that complaint details are properly looked into and documented.
• Responsible to check all documents and preparing them for an account for reconciliation for Brand on a monthly basis.
• Responsible to send the warranty parts to the factory.
• Responsible to make sure that all warranty replacement parts are kept within the manufacturer guideline for storage before disposal and taking approval for warranty parts proper disposal.
• Provide administrative support to the department head, responsible to keep and maintain the job cards inside the filing room in a very proper way.
• Raise credit notes where applicable and forward documents to the concerned department for further action.
• Liaises with the Service Advisor to endure job cards are raised for all warranty repairs to ensure customer and vehicle details are correctly recorded.
• Report newly published recall campaigns details and affected vehicles to the department head and verify if needed to publicly publish the campaign to our local media & actively inform CPD.
• Report the new campaign to colleagues Service Advisor, Workshop Supervisor and Department head.
• Maintain the campaign completion percentage report.
• Make sure to use the correct flat rate unit based on the technician completed scope of work.
• To reconcile warranty credit received from the manufacturer with warranty claim submitted and follow up on any rejected warranty claim.

Warranty Administrator JLR – Job Requirement

• Excellent administrative skills. Good attention to details
• Transferable RP
• Experience in the same job.
• Excellent Computer skills

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