Full-Time

Dubai, United Arab Emirates
Posted 1 year ago

AED 1000 - 25000 AED / Month
Salary: AED 1000 - 25000

Aramex

Aramex is the main worldwide coordinated factors supplier. We endeavor to interface the world, overcoming any barrier among East and West, and empowering development and abundance for organizations and our accomplices.

Customer Success Specialist Jobs in Dubai, United Arab Emirates

Aramex – Dubai, United Arab Emirates

Job Location:- Dubai, United Arab Emirates
Company:- Aramex

Education:- Relevant Degree Qualifications
Nationality:- UAE Nationals
Gender:- Male / Female

Number of Vacant Positions:- Not Mentioned
Salary:- Negotiable
Job Type:- Full-Time

Job Categories:- Logistics

About Aramex

Our devotion to advancement drives our unparalleled arrangement of coordinated factors and transportation administrations going from homegrown and global expedited shipment, web based business delivery and satisfaction arrangements, street, air and ocean cargo, to production network the board, shopper retail benefits, specialized help and that’s just the beginning.

With a worldwide operations organization of north of 17,000 workers, across in excess of 600 workplaces, in more than 65 nations, Aramex associates the world securely and dependably through various areas including Online business, SMEs, Medical services and Oil and Gas, considering practical development in worldwide exchange stream.

We invest heavily in being the main in the locale to foster a supportability report that features generally our green accomplishments, for example, lessening Fossil fuel byproducts by 20% beginning around 2020 and diminishing fuel by 46% per shipment. Contrasted with 2012, Aramex has likewise decreased its utilization of power by 55% per shipment and expanded reusing by 17%. This has been finished with significant interests in environmentally friendly power, electric vehicles and energy mindfulness.

About Aramex

Job Title – Customer Success Specialist Jobs in Abu Dhabi, United Arab Emirates

Responsibilities:

Focal point for customer’s express and ecommerce shipping requests
Assist customers on status of their shipment, outstanding shipments or tracking.

Manage end to end shipment life cycle liaising with all internal and external stakeholders
Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
Takes and handles customer inquiries, e.g. Track and Trace

Responsible for all KPIs and SLAs agreed with allocated customers
Takes and registers all customer complaints
Drives solution of customer complaints by solving it directly or assigning tasks to other function

Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
Ensure seamless transaction liaising with Pricing and Billing teams

Educational requirements:

Good Express product knowledge
Working knowledge of transportation management systems (TMS)
Ability to handle challenging situation in a composed manner

Excellent English Verbal & Written skills

Experience requirements:

0-3 years’ experience in the Express/ Ecommerce/ Freight industry

0-2 years’ experience of Customer Service preferably handling key business clients

Desired Skills:

Good communication skills.

Problem – solving skills.
Decision – making ability.
Commercial awareness.

Ability to motivate others.
Team working skills.
Good knowledge of building methods and regulations.

Qualifications:

Ability to work in a team environment with members of varying skill levels.
Highly motivated.

Learns quickly.

Benefits:

Will be negotiated

Incentives:

Will be negotiated

How to Apply for Aramex?

If interested in this position, kindly click on the apply button and apply directly on the Aramex company Website

Click Here:- To find the latest Job Vacancies

To apply for this job please visit careers.aramex.com.

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