Job Vacancy – Experience Design Lead (KSA) – Riyadh, KSA

Serco – Riyadh, KSA

• Job Location: –Riyadh, KSA
• Company: – Serco
• Education: –Undergraduate or Masters’s Degree
• Nationality: – Any Nationals
• Gender: – Male / Female
• Number of Vacant Positions: – Not mentioned
• Salary: – Negotiable
• Job Type: – Permanent
• Experience: – A minimum of 5 years of relevant experience in a relevant role is expected, ideally in a customer research, service design or experience consulting role.
• Job Req ID: 282022

About Serco

Serco Gathering plc’s foundations return in 1929, becoming Serco Restricted in 1987, and in 1988 was recorded on the London Stock Trade. Serco represents considerable authority in the conveyance of fundamental public administrations, with more than 50,000 individuals working in protection, transport, equity, migration, medical care, and other resident administrations across our four locales: UK and Europe, North America, Asia Pacific, and Center East

In the Center East, Serco utilizes in excess of 5,500 individuals across four nations, including the Unified Bedouin Emirates, the Realm of Saudi Arabia, Qatar, and Iraq. Here we work in the areas of Transport, Medical care, Resident administration, Safeguarding Equity, and Migration.

We have been working with positive encounters and protected, free development of individuals in the district starting around 1947, going about as a genuine accomplice to our clients and moving global information and best practice to the nearby labor force.
We work across avionics and rail, with our task abilities, including resource the executives, aviation authorities, fire salvages administrations, activities and upkeep, and client experience.

We put the client experience of our offices and administrations at the core of all that we do and that makes us unique.

We are ExperienceLab

Experience Lab is Serco’s client-focused exploration and plan organization. Figure out more about how we assist associations with utilizing the one-of-a-kind comprehension of information and bits of knowledge to configure, develop and adjust administrations to take special care of their end clients and convey top-notch encounters.

What we do

Serco conveys administrations to legislatures and different foundations that serve general society or safeguard fundamental public interests.

Climate, Social, and Administration at Serco

We have been focused on conveying and imparting our situation and execution across Ecological, Social and Administration models for a long time, perceiving the significance of our productivity and suitability of all that we do in those areas.

Experience Design Lead (KSA) – Riyadh, KSA

The Job Opportunity

At Serco, our purpose is to be a trusted partner of governments, delivering superb public services that transform outcomes and make a positive difference for our fellow citizens.

ExperienceLab is Serco’s people-centered design and innovation agency – a global brand across 4 locations. ExperienceLab’s vision is a world better designed for everyone. We’re creating it by bringing human insight to life. The purpose of this role is to deliver actionable insights to current and future clients, in addition to supporting business development efforts in customer experience across the UAE and KSA.

Key accountabilities

• The Experience Design Lead carries out complex day-to-day activities related to ExperienceLab’s core capabilities.
• Planning, coordinating and conducting customer research to uncover customer needs and pain points (customer interviews, focus groups facilitation, journey mapping, persona creation, prototyping, workshop planning and facilitation, usability testing, analysing qualitative data and extracting insights, delivering high quality reports and presentation to communicate findings).
• Ability to deliver projects with minimal oversight from account managers, or work as part of a team on bigger projects.
• Have strong communication skills and be confident presenting your research proposals and service design deliverables.
• Support new business development efforts by providing expert information in proposals, pitch efforts and client meetings.
• Use design thinking skills across a variety of environments to help translate business challenges into innovative outcomes for internal and external clients.
• Work collaboratively with multi-disciplinary team members and clients.

What we are looking for in our candidates

• Actively supports team members who initiate change or take risks and seeks ways to increase the delivery of services, being mindful of key financial indicators.
• Sets clear team objectives and establishes courses of action for self and others to ensure that work is completed on time.
• Sets challenging goals for both self and team and works to achieve or exceed goals. Shows drive to make a difference to individuals, team and local community.
• Lead projects, manage stakeholders and facilitate teams through discovery research, synthesis, ideation, design, and testing
• Makes day to day decisions related to project management and stakeholder engagement on projects you lead to ensure these are managed to time, quality and budget, including ensuring that team members working on the project they lead also deliver to time quality and budget.
• Presenting to and managing clients and stakeholders, the role requires excellent communication and presentation skills.

Specific requirements

• A minimum of 5 years of relevant experience in a relevant role is expected, ideally in a customer research, service design or experience consulting role.
• Undergraduate or Masters Degree
• Relevant experience in service design or related role such as user experience design or design research
• Ability to work collaboratively and communicate with clients about design methodologies and artefacts.
• Knowledge of existing and emerging service design tools and methods.
• Experience in running online and offline workshops.
• Proven history of delivering results on time and within budget.
• Knowledge of existing and emerging service design tools and methods (Adobe suite, Miro, Figma etc.)
• Accustomed to working collaboratively with clients and cross-functional team members.
• Experience in leading small project teams to deliver projects
• Experience in mentoring and coaching colleagues
• Supports innovation and continuous improvement for ExperienceLab and for Serco, and is continuously keeping an open mind to spotting opportunities for innovation and proactively driving these opportunities forward.

Working with Serco

At Serco, not only is the nature of the work we do important, everyone has important role to play.

https://www.serco.com/me

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Join Us

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.

We take pride in what we do

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