Full-Time

Saudi Arabia
Posted 2 weeks ago

SAR 1000 - 15000 SAR / Month
Salary: SAR 1000 - 15000

For more than 57 years we've driven with vision, adding to large numbers of the world's most aggressive tasks, notable spots, amazing encounters and prosperous networks.

IT Customer Services Analyst – Job Vacancy – Saudi Arabia

KEO International Consultants – Saudi Arabia

Job Location:- Saudi Arabia

Company:- KEO International Consultants
Education:- Relevant Degree Qualifications
Nationality:- Any Nationality

Gender:- Male / Female
Number of Vacant Positions:- Not Mentioned
Salary:- Negotiable

Job Type:- Permanent

About KEO International Consultants

Welcome to KEO

For more than 57 years we’ve driven with vision, adding to large numbers of the world’s most aggressive tasks, notable spots, amazing encounters and prosperous networks. Furthermore, there is something else to do.

Our kin are directed by a significant feeling of direction, with a standing liability to the people who experience our work. Our desire is to design, make, engineer and oversee conveyance of the conditions vital for the progress of clients and networks. Furthermore, with these gifts we reward clients and proprietors with thriving, solace, local area, wellbeing, security and recollections.

An interdisciplinary AEP firm, we offer a start to finish arranging and improvement arrangement through united expert firms: InSite, for enlivened arranging, metropolitan plan and scene design, and; C-Journey, the amount studying specialists.

Around the world positioned, with workplaces traversing seven nations, we draw from the skill of experts from north of 60 countries and experience from each significant market of the globe. Our firm culture praises the strength of these people, constrains commitment, cultivates cooperation and perceives shared liability regarding achievement. In doing as such, we’ve opened the imaginative potential and useful limit of worldwide mastery.

KEO International Consultants

Job – IT Customer Services Analyst

Job Responsibilities:

We envisage success in this role to include;

Act as an initial escalation point for all IT service issues as part of the Incident Management process.2nd line support for infrastructure, applications and desktops

Remote desktop support
Service Request fulfilment”
Effectively deliver changes and work packages that are required for the fulfilment of IT projects

Assist with Problem Management analysis and rectification through innovative ‘work arounds’ and ‘quick fixes’ managing known errors through their life cycle.
Assist in identifying and implementing improvements to remove the root cause or minimize the impact of all infrastructure incidents through the Problem Management process.
Monitor, maintain and repair all IT services to ensure that they are fit for purpose and fit for use

Assist with the IT risks process including business continuity, disaster recovery planning and management including the testing of contingency plans for IT services
Ensure the maintenance of IT services adhere to operational standards and configuration records are maintained within the CMDB
Continually review operational measurements and threshold alerts to ensure that all IT services remain within operational tolerances

Assist with the periodic disaster recovery testing for IT services for local offices as per of office business continuity planning, identifying areas of improvement to minimize the impact of service outages
Assist in Availability Management to remove all availability related incidents and service outages
Assist in Capacity Management to remove all capacity related incidents and service outages

Assist in the creation and maintenance of a technical Knowledge Base and user training material for all IT services
Perform periodic patching and updates of all IT services to ensure that they are maintained at the agreed version
Assist in the review of IT services to identify efficiency savings through a continuous service improvement program

Assist with installation, testing, implementation or decommissioning of infrastructure systems to operational standards
Identify new and emerging IT services by providing assessment of their relevance and potential value
Assist with the installation, testing, implementation or decommissioning of IT services are performed to operational standards and best practice

Assist during Major Incidents ensuring a fast return to service minimizing the impact on business functions
Assist in Major Incident investigations to determine and remove the underlying root causes

Job Qualifications:

To be successful in this dynamic opportunity, we envision that your career journey to date will include Bachelor’s degree in a related field of work and and 5 years of relevant experience. ITIL, MCSE, MCSA, MCITP

Experience administering and troubleshooting desktop issues in a Windows environment
Experience working in an ITIL framework and achieving an ITIL V3 Foundation Certificate
Exposure to Dell PC based hardware

Proven experience of supporting Windows Operating Systems and Windows 10
Understanding of Software Licensing and piracy legislation
A formal Microsoft certification such as MCSE / MCSA / MCITP

Other IT certifications
Exposure to Microsoft O365, Autodesk, Bentley and Cisco Meraki product range
Proven knowledge and experience of installation and administration of Microsoft Infrastructures

Proven technical experience and knowledge of IT Enterprises and architectures
Drivers license is a must”

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To apply for this job please visit www.keoic.com.

About The Author

Mohamed Firnas

“🌟 Meet Mohamed Firnas: With over two decades of experience in HR, Mohamed is a trusted advisor known for his strategic insight and compassionate leadership style. He’s committed to creating workplaces where every voice is heard and valued. 💼 Passionate about nurturing talent and driving positive change. Join him on the journey towards building better organizations! #HRProfessional #GulfRegion #Leadership”

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