Full-Time
NEOM City, Saudi Arabia
Posted 10 months ago
SAR 1000 - 25000 SAR / Month
Salary: SAR 1000 - 25000

NEOM was picked as the task's true name with the backing of the Establishing Board; it is a genuine portrayal of NEOM's objective and the truth that will be accomplished - Allah willing - to assist with making a brilliant future for people in the future.

Customer Connections Manager Job in NEOM City, Saudi Arabia

NEOM – NEOM City, Saudi Arabia

Job Location:-NEOM City, Saudi Arabia
Company:- NEOM
Education: –Bachelor’s Degree in Customer Services
Nationality:- Any Nationality
Gender:- Male / Female
Number of Vacant Positions:- Not Mentioned
Salary:- Negotiable
Job Type:- Full-Time
Job ID:- 9394
Job Categories:- Managing

About NEOM

This is the means by which NEOM was made and how its maker, His Imperial Height, Crown Ruler Mohammed container Salman, imagined it when he laid out its establishments to be the future, a power of progression and change, even before it was even sent off. Along these lines, it was imagined that “what’s to come” would be laced with NEOM’s crucial personality, name, values, and vision. Therefore, NEOM is… For the future and for what’s to come.

His Imperial Height Ruler Mohammed receptacle Salman, the Crown Sovereign and Executive of the NEOM Directorate examined and considered by individuals from the undertaking’s Establishing Board as well as experts and experts nearby an OK name for such a venture with an overall viewpoint. The quest for a name to impart the personality and imagery of this fantastic project was one of the planned things when the Board held its underlying gatherings to examine associated issues; HRH saw that the term communicates the social and civilizational character of the venture’s comprehensiveness. There were various discussions with respect to the name’s significance and the way that it should catch the venture’s overall personality, the human angle, and phenomenal aspiration.

Preceding arranging and testing the arrangements of names proposed by the counseling group, the genuine name assignment venture began with the meaning of standards, characteristics, and conditions, all of which bear an unmistakable and strong vision for choice. As per the measures and guidelines, the rundown of 2,000 names was additionally sliced to 150 names, then, at that point, to five names. In any case, not a single one of them was picked or acknowledged.

Consequently, NEOM was picked as the task’s true name with the backing of the Establishing Board; it is a genuine portrayal of NEOM’s objective and the truth that will be accomplished – Allah willing – to assist with making a brilliant future for people in the future. From there on out, the NEOM lights have crested through the sky, declaring a splendid sunrise, a confident future, and a prosperous living in a land made by the person to serve all humankind.

neom2 Customer Connections Manager

Job Title – Customer Connections Manager Jobs in NEOM City, Saudi Arabia

Responsibilities:

ENOWA – Water Transmission and Distribution Department wishes to recruit a Customer Connections Manager to pro-actively engage with water connection applicants and customers to ensure expectations are met or exceeded.

The Customer Connections Manager shall direct and manage the customer engagement and connection process, from opportunity through application request, commissioning, contract termination, close-out and where appropriate, decommissioning. Working closely with the Water Distribution Networks and Water Management Teams, the Customer Connections Manager must have experience in commercial (B2B) and residential (B2C) customer engagement and management, achieving KPI’s, coupled with clear vision and leadership skills to identify areas for improvement and implement improvement strategies for the customer connection journey.
Key Accountabilities and Responsibilities

Forecasting
Proactively engage with prospective customers, water connection applicants and Tenant attraction teams to explain Water Sector service offering.
Engage with applicants and prospective customers to determine their potable water, irrigation and firewater needs and manage their expectations.

Engage with other key stakeholders, including NEOM Projects and Development regions and develop forecasts for annual connection requests, water demand, operational and capital expenditure and revenue.

Delivery
Lead and manage the delivery of customer connections from application through, design, construction and commissioning in liaison with NEOM Water Engineering Teams.
Work with applicants and customers to understand their needs (verify their short, medium and long term demand forecasts.)

Oversee the customer connection design process and work with design teams to assign in-house or external consultants as appropriate.
Implement processes to ensure and verify that adequate quality assurance systems are in place for all design and construction activities.
Work with design and construction teams to ensure and verify that adequate health, safety and environmental systems are in place for all design and construction activities.

Work with regulatory and design teams to identify and implement processes to ensure that customers’ plumbing, downstream of the custody transfer meter are compliant with NEOM requirements.
Identify bottlenecks in the customer connection process, propose and implement remedial actions.
Continuously reduce the period from applicant request to commissioned connection.

Reporting

Set and report on KPI’s for customer connections, including customer satisfaction at all stages of the connection process, connection design and construction (delivery, quality and health and safety).
Categorize connections and set targets for continuously reducing connection delivery periods over a 5-year timeframe.
Identify areas for improvement in customer engagement, record status and effectiveness of corrective actions

Report on Identify bottlenecks in the customer connection process, record implementation status and effectiveness of remedial actions
Develop and maintain customer connection tracking systems and report monthly on progress.
Customer Connections Team
Lead and manage the customer connections team.
Review resourcing requirements for customer connections team, based on annual connection forecasts, plan and initiate recruitment, internal resource mobilization and external inputs.

Coordinate inputs from mechanical, electrical and instrumentation teams to ensure informed, timely and complete responses.
Customer Engagement and Management
Identify and understand the range of applicants’ and customers’ needs and effectively manage expectations to achieve or exceed expectations.
Drive improvements in the customer engagement process to achieve continuous improvement in KPIs.

Ensure that customers are given clear guidance on the application process and are kept informed of application progress.
Ensure that customers are adequately briefed on the benefits of Smart Meters and their integration into a Smart Home.
Review and recommend updates to customer services agreements and other customer communication documentation to ensure transparency, clear and unambiguous commitments and communication with customers.

Other Stakeholder Engagement
Work with NEOM Authority to ensure customer connections processes are aligned with NEOM Authority regulations.
Engage with Finance, Treasury and Compliance Teams to ensure a smooth customer on-boarding process.
Review and provide feedback to Water Management Team to enhance customer connection process flow and digital tool functionality.

Manage the Land Use Permit process for customer connections with Proponents (Development Areas) or Land Use Permit Committee.
Engage with other utility sectors (Energy, Tech and Digital, Wastewater) to ensure a coordinated cross sector approach to utility connections.

Educational requirements:

Bachelor’s Degree in Customer Services
Other Bachelors’s or Master’s degrees, with a specialism in water distribution networks, might also be considered if complemented with relevant customer services experience.

Experience requirements:

Previous experience with managing water utility customers is required.

Desired Skills:

Excellent communication, organizational and coordination skills.
Driven to effectively manage and exceed customer expectations.
Previous experience with managing water utility customers is required.
Quickly identify key issues and priorities and make practical and balanced decisions.

Qualifications:

An understanding of smart water meters benefits customers.
An appreciation of the requirements for ultra-low loss water networks.

Benefits:

Will be negotiated

Incentives:

Will be negotiated

How to Apply for NEOM?

If interested in this position, kindly click on the apply button and apply directly on the NEOM Company Website

Click Here:- To find the latest Job Vacancies

To apply for this job please visit careers.neom.com.

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