Loyalty Value Proposition and Projects Director – Job Vacancy – Dubai, United Arab Emirates

CHALHOUB GROUP – Dubai, United Arab Emirates

• Job Location:- Dubai, United Arab Emirates
• Company:- CHALHOUB GROUP
• Education:- Relevant Degree Qualifications
• Nationality:- Any Nationality
• Gender:- Male / Female
• Number of Vacant Positions:- Not Mentioned
• Salary:- Negotiable
• Job Type:- Permanent
• Experience:- As mentioned in the Description

About CHALHOUB GROUP

The Chalhoub Group is the main accomplice for extravagance across the Center East beginning around 1955. As a specialist in retail, dispersion and showcasing administrations situated in Dubai, the Gathering has turned into a key part in the excellence, design and gift areas locally.

Mixing its Center East skill and personal information on extravagance, the Chalhoub Group is building brands in the locale by offering administration greatness to every one of its accomplices and a novel encounter to its clients. The Gathering is moving quick from a conventional wholesaler and retailer for extravagance in the Center East to a mixture retailer bringing extravagance encounters to the fingertips of clients all over the place.

Job – Loyalty Value Proposition and Projects Director

Job Responsibilities:

• Establish loyalty as a Chalhoub asset through the successful architect of the Loyalty programme in accordance with the market, customer and commercial expectations.
• Minimise member friction and disruption ‘wherever they are’, with curated member journeys & SOP’s. Consideration to digital and non-digital archetypes and journeys.
• Lead the member voice and programme benchmarking agenda to ensure both customer and market are heard and represented within the business and during programme design.
• Support in attracting new partners to MUSE through a unique and competitively placed proposition as well as technical solutionism and onboarding.
• Achieve loyalty integration by interfacing with internal and external technical teams to embed loyalty in the necessary points across the hybrid customer experience
• Extract value for members and the group through maximizing the potential from loyalty technology and datasets, including direct management of the LMS
• Build the internal loyalty influencer network to support delivering KPI’s / OKR’s and embed Loyalty in the Chalhoub employee & partner culture
• Represent Loyalty by interfacing as the Loyalty SME in key group-wide initiatives and projects
• Instil a curious, cross-departmental and customer-centric approach to all you do, authentically supporting the group’s mantra of ‘One Team. One Culture’
• Anticipate customer behavioural shift as a result of programme design, as well as their forecasted financial outcomes by working hand-in-glove with the Loyalty Economics function

Job Qualifications:

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