Full-Time

Dubai, AE
Posted 1 year ago

AED 1000 - 15000 AED / Month
Salary: AED 1000 - 15000

Al-Futtaim

What Our identity is As a differentiated association, we bring the quality and notoriety of in excess of 200 organizations in your life. Al-Futtaim's 33,000 devoted representatives are focused on assisting you with settling on the ideal decision - regardless of your area or need - in areas as shifted as car, retail, land, and money.

Senior Manager Customer Retention and Loyalty | AL Futtaim Finance Jobs in Dubai, AE

Al-Futtaim – Dubai, AE

Job Location:- Dubai, AE
Company:- Al-Futtaim

Education: Full working knowledge of the auto finance process, captive financing processes and products, and TCM, retention, and EoT auto-captive knowledge
Nationality:-Any Nationals
Gender:- Male / Female

Number of Vacant Positions:- Not Mentioned
Salary:- Negotiable
Job Type:- Full-Time

Job Categories:- Administration

About Al-Futtaim

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world, including IKEA, ACE, and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka, and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of the Watsons, and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…

What Our identity is

As a differentiated association, we bring the quality and notoriety of in excess of 200 organizations in your life. Al-Futtaim’s 33,000 devoted representatives are focused on assisting you with settling on the ideal decision – regardless of your area or need – in areas as shifted as car, retail, land, and money.

Al-Futtaim is a privately-owned company, and all representatives are regarded as individuals. This center conviction empowers a steady and drawing-in workplace that qualities and prizes honesty, difficult work, and joint effort.

HOW FAR WE Return
Laid out during the 1930s as an exchanging business, Al-Futtaim is one of the most moderate local privately-run company houses settled in Dubai, Joined Bedouin Emirates

Vocations AT AL-FUTTAIM
At Al-Futtaim, we perceive that putting resources into our kin is the main venture, we will at any point make, and the most effective way to guarantee we accomplish our business objectives together.

Rousing THE WORLD
Our story started in Dubai, yet today Al-Futtaim is assisting individuals on all sides of the globe with understanding their yearnings. We assist with satisfying lives across the Center East, Southeast Asia, and key business sectors in Africa and South Asia.

Careers at Al- Futtaim

At Al-Futtaim, we perceive that putting resources into our kin is the main venture, we will at any point make, and the most effective way to guarantee we accomplish our business objectives together.

We have made some amazing progress and to fill in the present cutthroat and consistently changing worldwide economy, we have set our sights and norms high – and look to surpass them. Our solidarity is in our variety; in the 100+ identities that make up our labor force, in the immense arrangement of worldwide brands that we address, and in the numerous nations where we currently work in.

The main way we can develop further and more durable worldwide associations or through our most grounded resource – our kin. We offer representatives of various professions potentially open doors, in a culture that rewards quality execution and supports them in their excursion to progress, all while working for widely popular brands.

Each representative is upheld to develop to their maximum capacity through better learning and improvement chances to guarantee that their vocations at Al-Futtaim are charming and durable. We likewise expect to draw in and hold the best ability to make Al-Futtaim an invigorating work environment, where individuals need to come and work, and where individuals stay and try to develop with our organizations.

Al-Futtaim has a brilliant and invigorating future, lifting our kin to a higher level is an extensive venture and energizing open doors lie ahead

Alfutaim Senior Manager Customer Retention and Loyalty

Job Title – Senior Manager Customer Retention and Loyalty | AL Futtaim Finance Jobs in Dubai, AE

Responsibilities:

Overview of the role:
Trade-cycle management (TCM) and Customer Loyalty is an integral part of Al Futtaim Finance’s (AFF) transformation to an automotive captive finance company.

The Senior Manager – TCM & Customer Loyalty for understanding the customer journey and actively managing the customer’s trade cycle, analyzing the consumer patterns, determining opportunities to increase customer retention, and co-designing and implementing the initial concept.
The Senior Manager – TCM & Customer Loyalty is also responsible to understand AFF’s position in the market and actively manage the bank partnerships to ensure we are maximizing all potential captive financing opportunities whilst governing the SLA’s agreed in the partnership, reviewing and consulting the business to increase overall performance of all products and services offered in the partnership.
The Senior Manager – TCM & Customer Loyalty will need to consult with the sales & market, operations, finance and the wider Al Futtaim Group/Brands to ensure the captive products are market leading and supporting the overall objective to sell more vehicles and retain more customers.

Senior Manager – TCM & Customer Loyalty is a key player when it comes to providing training alongside other TCM experts embedded in the business. AFF will create a coaching culture driven by the Senior Manager – TCM & Customer Loyalty Manager’s guidance to the Account Relationship Managers, F&I Managers, B2B KAMs and the automotive front line sales teams.
The growing captive finance, business demands a pro-active portfolio management tool to identify equity, parity position, and to create retention leads.
The Senior Manager – TCM & Customer Loyalty will lead these initiatives from a lead management and system perspective.

The Senior Manager – TCM & Customer Loyalty will lead the establishment of a business development center in close co-operation with other Al Futtaim Brands and customer service functions to ensure that all leads are managed irrespectively of their maturity.
What you will do:
Design initial TCM approach with L&D and external trade cycle management training company

Lead TCM subproject within Captive Finance project
Ensure all Toyota, Honda, CJD, Volvo, Automall, Used Vehicles and AFF sales staff participate in the accreditation process
Develop reporting tools and templates to track TCM and repurchase rates accurately across AFF portfolio

Develop and implement a customer loyalty strategy across the AFF business
Implement system(s), processes, and collateral to delivery increased customer Centricity
Work closely with OEM Brand partners to deliver an aligned customer approach

Co-create supporting tools and collateral for sales process and in-dealership communication
Create Loyalty programs and bespoke loyalty offers
Utilize portfolio data to drive repurchase strategies

Establish portfolio analysis tools
Create equity and parity leads
Establish early renewal process

Develop the customer experience strategy from an AFF perspective and champion the processes and teams to support that customer journey
Accountable for defining and driving change for in-life customer value by delivering solutions that meet customer needs and objectives
Manage systems, processes, and policies to ensure separation of the brand identities when interacting with customers

Create AFF BDC concept to capture all outbound in-life and inbound customer inquiries across the business
Develop and implement systems, processes, and scripting for BDC consultants
Establish effective lead management concepts

Utilize Al Futtaim customer journey framework to create additional value for the customer and Al Futtaim
Optimize customer self-service tools to deliver workforce planning objectives
Ensuring the AFF and the wider business is aware of updates, changes

Supporting the Sales and operations teams to integrate the partnership processes within AFF processes
Regular communication within AFF on all partnership elements
Lead the internal TCM training group together with Learning & Development

Provide training and on-site coaching
Document and benchmark best practices within Al-Futtaim, UAE and international markets

Educational requirements:

Full working knowledge of the auto finance process, captive financing processes and products, and TCM, retention, and EoT auto-captive knowledge

Experience requirements:

Minimum of 5 years experience in the dealership and automotive finance operations or other relevant experience

Desired Skills:

Job-Specific Skills:
Outstanding interpersonal, facilitation, and presentation skills.

Strong quantitative and analytical skills

Qualifications:

Creative and can work under pressure
Knowledge about current market and customer trends

Understanding of the automotive sales process and finance offerings in mature markets

Incentives:

Will be Negotiable

How to Apply for Al-Futtaim Careers?

If interested in this position, kindly click on the apply button and apply directly on the Al-Futtaim Web site

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To apply for this job please visit www.afuturewithus.com.

About The Author

Mohamed Firnas

“🌟 Meet Mohamed Firnas: With over two decades of experience in HR, Mohamed is a trusted advisor known for his strategic insight and compassionate leadership style. He’s committed to creating workplaces where every voice is heard and valued. 💼 Passionate about nurturing talent and driving positive change. Join him on the journey towards building better organizations! #HRProfessional #GulfRegion #Leadership”

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