Full-Time

Dubai, United Arab Emirates
Posted 1 year ago

AED 1000 - 25000 AED / Month
Salary: AED 1000 - 25000

The Roads and Transport (RTA)

The Roads and Transport (RTA) Dubai, established in 2005. It is liable for arranging and giving a coordinated vehicle framework in the Emirate of Dubai, and among Dubai and different Emirates of the UAE fit for accomplishing Dubai's vision and serving the imperative interests of the Emirate.

Senior Specialist (Dubai Transport CEO) Jobs in Dubai, United Arab Emirates

The Roads and Transport (RTA) – United Arab Emirates

Job Location:-Dubai, United Arab Emirates
Company:- The Roads and Transport (RTA)

Education:- Bachelor/Master preferred in Business Administration from a recognized university.
Nationality:- All Nationalities (Priority for UAE National)
Gender:- Male / Female

Number of Vacant Positions:- Not Mentioned
Salary:- Negotiable
Job Type:- Full-Time

Job Categories:-Administration

About The Roads and Transport (RTA)

The Roads and Transport (RTA) Dubai, was established in 2005. It is liable for arranging and giving a coordinated vehicle framework in the Emirate of Dubai, and among Dubai and different Emirates of the UAE fit for accomplishing Dubai’s vision and serving the imperative interests of the Emirate.

RTA comprises five organizations to be specific, the Traffic and Streets, Public Vehicle, Authorizing, Rail, and Dubai Taxi Enterprise notwithstanding three help areas, in particular Technique and Corporate Administration, Corporate Regulatory Help Administrations, and Corporate Innovation Backing Administrations.

Since its foundation, RTA has accomplished various honors by building and working the key turnkey street and transport projects. These incorporate Dubai Metro, Dubai Cable car, Dubai Water Channel, and a few extensions, streets, and passages. Likewise, RTA has redone marine travel implies, given a cutting-edge armada of public transport, and various customary and savvy benefits that added to expanding well-being and lessening walker fatalities.

Dubai trans Senior Specialist (Dubai Transport CEO)

Job Title -Senior Specialist (Dubai Transport CEO) Jobs in Dubai, United Arab Emirates

Responsibilities:

Job Description
KEY RESULTS ACCOUNTABILITIES
Advice and help in formulating Customer Service strategy / operational plans for each of the sections in line with RTA strategy and universal best practices.

Provide professional advice, and guidance and give recommendations on all aspects of the project.
Perform other related duties and responsibilities associated with the position.
Advice in the development of the validity and effectiveness of customer service projects and its value impact for customers, evaluate and recommend specific adjustments during the implementation to satisfy project and customer needs.

Identify change requirements, and recommend action plans and solutions to senior management team.
Oversee the current frameworks related to services and whether they are covering all aspects of business needs.
Develop projects objectives and monitor project schedule and milestones, track projects performance and set KPI’s.

Lead the project team for successful execution of the projects and also provide monthly update against all projects related to customer insights
Ensure that all customers comments and complaints are closed through all available channels in the agency and make relevant recommendations and proposals
Suggest and lead employee satisfaction programmes, customer satisfaction programmes upon request and report to senior Management on the findings and recommendations.

Lead ongoing efforts to improve customer experience and operational requirements to deliver an effective programme to rectify and close operational and management gaps.
Suggest and advice frameworks related to all RTA services aspects to manage the service providers.
Provide expertise to departments to identify services and internal RTA capabilities required to address the prioritised needs in coordination with Customer Service for customer insights report and findings

Lead change in the performance of customer service against international best practice and introduce continuous development proposals and initiatives.
Evaluate and support RTA /CSD in addressing critical change management requirements.
Advice and suggest management reporting to ensure proper actions.

Lead the benchmark activities and set the objectives, suggest and plan benchmark activities across the entire departments within the agency.
Introduce innovative ideas in improving customer service
Drive the new service culture amongst all staff i.e. Customer first / Customer happiness (cascade the strategic objectives to initiatives and projects, involving all CSD personnel’s to have a unified culture of understanding)

Educational requirements:

Bachelor/Master preferred in Business Administration from a recognized university.

Experience requirements:

8 years of working experience in a role in project management and planning.

Desired Skills:

Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.

Strategic thinking; excellent business judgment and innovation.
Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.

Innovative problem-solver who can generate workable solutions and resolve complaints.

Qualifications:

Excellent communication skills, report writing, presentation and public speaking and communication with the media and the press;
Exceptional listener and communicator who effectively conveys information verbally and in writing.

Resourceful team player who excels at building trusting relationships with customers and colleagues.
Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
Computer-literate performer with extensive software proficiency covering wide variety of applications

Benefits:

Will be negotiated

Incentives:

Will be negotiated

How to Apply for The Roads and Transport (RTA)?

If interested in this position, kindly click on the apply button and apply directly on The Roads and Transport (RTA) Company Website

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To apply for this job please visit jobs.dubaicareers.ae.

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