Role Summary: 

• Responsible for the operational effectiveness of the automated HR systems, and the on-going support of Oracle HRMS/IPMD and other HR technology systems and applications.
• Key contributor to planning and testing system upgrades and changes and the creation of standard and/or specialized MIS HR reports.

Role Description: Essential Duties & Responsibilities by Dimensions:
A. Shareholder & Financial:
– Key contributor to the development and implementation of HRMS system and the analysis of business requirements.
– Plays key role in HRMS system improvements/ enhancements/ upgrades in coordination with IT & HC.
– Provides inputs in setting the budgets for HRMS and other electronic HR systems including system and software investment costs, licensing and system maintenance fees, upgrades/enhancements, system training.
– Prepares and provides relevant MIS reports covering Key Performance Indicators (KPIs) for performance monitoring of HR Dept.
– Maintains Monthly, Quarterly, and Annual Business Plan updates for HC projects.
– Assists in monitoring the HR budget in line with QNB budgetary control practices. Prepares regular HR Budget utilization MIS reports.
B. Customer (Internal & External):
– Maintains and updates the database on Organization structure and positions, using the QNB hierarchy and on a need basis corrects reporting lines and levels.
– Ensures staff and management requests with regards to HRMS system issues are attended to and are timely and accurately processed.
– Provide timely and accurate information to the external and internal auditors and the compliance function, as and when required.
– Actively participate in the development and implementation of other electronic HR processes such as OLM, i-Recruitment etc.
– Assists in the uploading of Divisional Business Plans on IPMD and updates progress on monthly basis.
– Provides accurate and timely HR MIS reports requested by business.
– At the instruction of the Head of HRMs & MIS works with IT dept to coordinate and monitor system development requests.
C. Internal (Processes, Products, Regulatory):
– Maintains accuracy, consistency & security of information within the HR systems; reports process failure errors in order to ensure efficient and smooth human resources processes.
– Compiles statistical information and prepares reports related to manpower, turnover, payroll, recruiting, position classification, compensation, training, promotions history, position history, exit.
– Provides assistance with HRIS network maintenance by adding or deleting users and retaining system security.
– Serves as a functional and reporting expert to the HR Dept in matters relating to the HRMS system and data integrity, solving systems-related problems and recommneds necessary system changes.
– Key contributor to the HR Dept automation projects by providing systems, administrative and research support.
– Ensures data integrity and accurate MIS reporting
– Provides inputs in the analysis and resolution of system problems, ensuring smooth implementation of updated versions, testing of changes, current documentation and assists in systems training for HR staff members.
– Ensures security of the HRMS and MIS systems and data protection requirements are complied with and monitored.
– Leads the technical analysis and issue resolution of HRIS system problem and data issues.
– Contributes to the design, planning, documentation, and implementation of process optimization.
– Reports violation of HR systems access to ensure data integrity and accuracy across various HR systems
– Supports the QNB Intranet portal (posts, updates and maintains HR content).
– Prepares progress reports against the HR Dashboard and HR KPIs.
– Supervises the preparation of HR MIS reports for Group divisions and depts.
– Assists in monitoring HR Projects and prepares project progress reports.
– Updates the IPMD system and ensures system functionality, stability, hierarchy and reporting accuracy.
– Assists the Head of HRMS to upload the IPMD PLB Matrices on an annual basis
– Prepares and distributes IPMD progress reports (Mid and End Yr)
– Maintains a log of HR staff access rights to the HR information system.
– Supports HR generalists and specialists with MIS and business planning data
– Assist in the mapping, standardization and automation of HR processes.
– Assists in the maintainance and operational efficieny of interfaces both intra- and inter-HR systems
D. Learning & Knowledge:
– Good knowledge of MS Office tools including word processing, and spreadsheet software, together with knowledge of database fundamentals and strong knowledge and demonstrated use of HR systems
– Possess good knowledge on HRMS administration and related risks together with a good knowledge of operations and related controls.
– Identifies and acts to enhance professional development
– Good knowledge of principles/practices of computer science and HRMS & MIS systems
– Knowledge of Reportnet, Access and/or other reporting tools
– Understands operational characteristics of installation, troubleshooting and maintenance of information systems
– Understands principles and practices of HRMS software troubleshooting
– Provides functional input to the technical team for data conversions, system extract and other custom designing processes.
– Demonstrates good research skills to stays up-to-date with new developments in HR technology.
–E. Other:
– Ensure high standards of confidentiality to safeguard sensitive information:
 Employee related information and data
 HR Policy related information
 Payroll, compensation and benefits information
 Commercial information.