Full-Time

Dubai, United Arab Emirates
Posted 1 year ago

AED 1000 - 25000 AED / Month
Salary: AED 1000 - 25000

The Roads and Transport (RTA)

The Roads and Transport (RTA) Dubai, established in 2005. It is liable for arranging and giving a coordinated vehicle framework in the Emirate of Dubai, and among Dubai and different Emirates of the UAE fit for accomplishing Dubai's vision and serving the imperative interests of the Emirate.

Specialist (Customer Happiness Centers) Jobs in Dubai, United Arab Emirates

The Roads and Transport (RTA) – United Arab Emirates

Job Location:-Dubai, United Arab Emirates
Company:- The Roads and Transport (RTA)

Education:- Bachelor’s Degree in Business or Customer Relationship Marketing or related fields from a recognized university.
Nationality:- All Nationalities (Priority for UAE National)
Gender:- Male / Female

Number of Vacant Positions:- Not Mentioned
Salary:- Negotiable
Job Type:- Full-Time

Job Categories:- Administration

About The Roads and Transport (RTA)

The Roads and Transport (RTA) Dubai, was established in 2005. It is liable for arranging and giving a coordinated vehicle framework in the Emirate of Dubai, and among Dubai and different Emirates of the UAE fit for accomplishing Dubai’s vision and serving the imperative interests of the Emirate.

RTA comprises five organizations to be specific, the Traffic and Streets, Public Vehicle, Authorizing, Rail, and Dubai Taxi Enterprise notwithstanding three help areas, in particular Technique and Corporate Administration, Corporate Regulatory Help Administrations, and Corporate Innovation Backing Administrations.

Since its foundation, RTA has accomplished various honors by building and working the key turnkey street and transport projects. These incorporate Dubai Metro, Dubai Cable car, Dubai Water Channel, and a few extensions, streets, and passages. Likewise, RTA has redone marine travel implies, given a cutting-edge armada of public transport, and various customary and savvy benefits that added to expanding well-being and lessening walker fatalities.

Dubai trans Specialist (Customer Happiness Centers)

Job Title -Specialist (Customer Happiness Centers) Jobs in Dubai, United Arab Emirates

Responsibilities:

Job Description
KEY RESULTS ACCOUNTABILITIES

Provide support at the submission level in excellence programs at the Department level including DGEP, EFQM, Global Stars Rating Program or any other related programs
Conducts research, studies, customer needs analysis and market analysis, to identify and update customer behavior, customer preferences and customer segmentations in customer happiness centers, and continuously provides necessary recommendations for further development.
Perform other responsibilities associated with the position as appropriate

Ensure all excellence requirements are met and well adopted within the department
Follows up on and ensures the proper implementation of the improvements plans and projects and makes the necessary amendments as required.
Prepare agreed frequent reports for Customer Happiness Centers Managers based on data analysis and actual results, and provide proper recommendations for the management to ensure compliance with RTA standards and expectations.

Participates in the management of the performance of the staff of the centers through the development of operational plans and key performance indicators (KPI’s) to facilitate the measurements of defined objectives in customer happiness centers.
Recommends and provides viable suggestion for the development of customer happiness centers.
Provide full support in relevant policies and process reviews according to the yearly review plan.

Directs and guides the staff in the centers to improve and develop the methods of customer service through the benchmark and customer happiness programs in agencies and related departments.
Ensures the full alignment on the actual implementation of relevant quality management Standards and ISOs across customer happiness centers.

Educational requirements:

Bachelor’s Degree in Business or Customer Relationship Marketing or related fields from a recognized university.

Experience requirements:

6 years of working experience, including at least 3 years in supervisory / leadership role.

Desired Skills:

Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches
employees to meet high-performance standards
Innovative problem-solver who can generate workable solutions and resolve complaints

Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation
Resourceful team player who excels at building trusting relationships with customers and colleagues
Flexible team player who thrives in environments requiring the ability to effectively prioritize and juggle multiple concurrent tasks

Qualifications:

Computer-literate performer with extensive software proficiency covering a wide variety of applications
Exceptional listener and communicator who effectively conveys information verbally and in writing
Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes

Benefits:

Will be negotiated

Incentives:

Will be negotiated

How to Apply for The Roads and Transport (RTA)?

If interested in this position, kindly click on the apply button and apply directly on The Roads and Transport (RTA) Company Website

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To apply for this job please visit jobs.dubaicareers.ae.

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